Refund & Return Policy

We want you to love your purchase.

Change of Mind / Wrong Size
Accepted within 30 days of delivery
Items must be unused, unwashed, and in original packaging
Customer is responsible for return shipping costs

Defective, Damaged, or Incorrect Item
Must be reported within 7 days with photos
Our team will evaluate the case
After the evaluation, store credit, item reshipment, or a refund may be offered, depending on the customer’s preference

Exchanges
Allowed within 30 days
Customer covers return shipping and reshipping unless the item is defective
If the requested item is unavailable, a refund or store credit will be issued

Non-Returnable Items
Personalized or custom items
Hygiene-sensitive products such as underwear or socks
Gift cards

Condition and Inspection
All returned items go through a quality inspection
Refunds may be reduced or denied if the item shows wear, odors, stains, washing, or missing accessories

Refund Timing
Refunds are issued after inspection
Banks may take 3 to 10 business days to process the funds
EU refunds follow the 14-day withdrawal right, extended to 30 days

Return-to-Sender or Refused Deliveries
If a parcel is returned due to incorrect address, refusal, or uncollected pickup, you may choose
Reshipment, with postage paid by the customer
Refund of the product price minus the outbound shipping cost

Fraud and Abuse
We investigate misuse such as wardrobing, false claims, empty-box returns, or unjustified chargebacks
Fraudulent cases will be disputed with full supporting evidence